Parks Information Officers and Parks Lead Information Officer

Description

Information Officers and Lead Information Officers provide a front-line government contact for public campground registration, queries and comments related to travel in, and recreational use of Provincial Parks, Recreation Areas, Wildland Parks, Natural Areas and surrounding area.
This position's primary purpose is to provide exceptional front-line customer service in person, on the phone and through email to assist visitors, deliver information, problem solving issues and delivery of the Shop Alberta Parks service for campgrounds.
The Lead Information Officer role focuses on higher level administrative and leadership tasks, scheduling, staff training, visitor concern management, on-site troubleshooting, retail inventory management, cash reconciliation, and reporting.

Qualifications

Qualifications
Lead Information Officer (Administrative Support 3)
• High school diploma and one year of related experience
Information Officer (Administrative Support 2)
• High school diploma
Additional requirements to be successful in this role:
• Strong written and verbal communications skills to clearly communicate with the public
• Available to work weekend and evening shifts during the season
• Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and Publisher)
• Customer service, retail and cash-handling experience and/or administration experience
Assets
• Previous supervisory or leadership experience for Lead Information Officers
• Post-secondary education
• Experience with Shop.AlbertaParks.ca
• Familiarity with campground operations, and/or the area surrounding your park preferences

Responsibilities

As an Information Officer (AS2), duties and responsibilities include but are not limited to:

Visitor Services Operations
• Understand shop.albertaparks.ca functions to register campers, update visitor information, and process payments or refunds using the system.
• Participate in all required visitor services operations, which may include: camper compliance, shower coin collection, self registration collection and reconciliation, retail services, group unit counts, and public information sharing.
• Operate computer based point-of-sale terminals to perform retail of gift store products and services which include: firewood, concession items, and rentals.

Administrative Duties
• Review and reconcile revenue for daily cash-outs and accurately enter date into Excel workbooks.
• Record and organize statistics for public visitation and demographics when required.
• Respond to in-person and telephone/email requests for information on area amenities and recreational activities.

Information Services
• Advise the public of the various rules, policies, and regulations that apply within a Provincial Park.
• Stay up-to-date on relevant activities, special events, opportunities, and conditions (trails, water, fishing, etc.) to provide to the public.
• Provide on-site visitor concern management, troubleshooting, and reporting and follow up with customer complaints.

Pay Rate

$19.94-$26.81

Term Of Appointment

Fulfill seasonal contract (anticipated April/May 2025 – September/October 2025).
• This is position is based on a 40 hour work week, dependent on operational needs.
• Evening and weekend work will be required; a premium is paid for these shifts.
• Interviews will take place in February/March.

Hours Per Week

40

How To Apply