Travel Ambassador

Travel Drumheller

                                
                                            Date Posted: 
                                             
                                                Mar 01, 2024
                                            
                                            Closing Date: 
                                             
                                                Mar 28, 2024
                                            
                                            Location: 
                                             
                                                Alberta
                                            
                                            Status: 
                                             
                                                Summer / Seasonal

Description

About Travel Drumheller: Travel Drumheller is a non-profit destination marketing
organization (DMO) responsible for creating and implementing marketing campaigns
showcasing the Drumheller Valley as a premiere destination.
Vision: The Drumheller region is an iconic Canadian destination
Mission: To promote Drumheller and region as a premiere year-round destination
The Position: We are hiring two Travel Ambassadors for the 2024 visitor season.
The position will run from May to September 2024 promoting the many sites, services, and
attractions in the Drumheller Valley to thousands of travelers visiting the region. The position will be based at several rotating locations throughout the Valley. The successful applicants will have their own, reliable transportation and will be responsible for providing a wide range of information to visitors.

Qualifications

Class 5 driver’s license and access to vehicle
Must have a valid Social Insurance Number and be legally entitled to work in Canada
Available to work statutory holidays & weekends
Valid Alberta Class 5 Drivers license with access to a reliable vehicle

Responsibilities

Customer Service – Drumheller Valley Ambassador

Travel to assigned locations throughout the Drumheller Valley and area
Set up and manage a mobile tourist information booth
Enthusiastically and accurately respond to visitor questions
Refer visitors to further sources of information (Visitor Information Centre)
Identify visitor needs and provide accurate visitor information including advice for directions, other attractions, accommodation, and events in a friendly & timely manner
Conduct visitor surveys at locations
Proactively engage with visitors by greeting them in high-traffic areas and providing recommendations
Record visitor data (visitor postcode, information requested) daily.
Visit local tourism partners to provide resources (maps, brochures, etc.) and learn about upcoming events
Collaborate with team members and share new ideas for visitor programs
Proactively communicate with other ambassadors, the Travel Drumheller team, and the VIC team in Drumheller to share information and feedback to ensure seamless visitor experiences

Knowledge, Skills, and Abilities:

Excellent customer service & service recovery skills
Confident asking for additional support, clarification, and/or adjusting workload
Able to work in a fast-paced environment & take initiative in slow times
Outgoing, friendly and creative
Strong knowledge of local and regional attractions & events

Additional Assets:

Some basic natural history/geology/paleontology knowledge
Experience in the tourism sector
Second language

Travel Drumheller will provide the following training to ensure a rewarding & resourceful work experience:

Industry Familiarization Tour
Customer Care training
On the job training at the Visitor Information Centre

Pay Rate

$20/hr

Term Of Appointment

May 9 to September 2, 2024

Hours Per Week

37.5

How To Apply

Please send your resume and cover letter to the Business Support Manager of Travel Drumheller development@traveldrumheller.com with the email subject line: Travel Ambassador Position. Deadline: March 28 at 4pm