| Date Posted: | Feb 09, 2024 | |
| Closing Date: | Feb 20, 2024 | |
| Competition Number: | 309194 |
| Location: | Calgary & area | |
| Status: | Full-Time |
Description
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
Job Location: 3705 35 Street, NE - Calgary, AB
Qualifications
- A High School diploma or equivalency (e.g. GED) and at least 2 years of experience providing customer service to the public, handling situations that require problem solving and/or conflict resolution.
- Computer proficiency and a minimum typing speed of 35 words per minute.
- Applicants must possess knowledge of Calgary streets, facilities, landmarks, and communities.
- Preference will be given to applicants who have the following:
- Experience working or volunteering in emergency response, in a high-pressure or high-volume call centre and in a shift work environment.
- Additional education, courses in public safety, emergency communications, criminology, justice studies or a completed 1 year Public Safety Communications certificate.
- Fluency in a second language.
- Experience working or volunteering with high risk and vulnerable populations.
- Success in this position requires the following competencies:
- Strong communications skills, including active listening skills and a commanding telephone presence.
- Excellent customer service skills, conflict resolution skills and a desire to help others.
- Resiliency and stress tolerance, and the ability to stay calm and focused when dealing with volatile and stressful emergencies.
- Attention to detail and accuracy when recording information.
- Superior analytical ability and multitasking in a fast paced environment.
- The ability to make sound rational decisions and use critical thinking when information may not be clear.
- Tactful, and able to show diplomacy, compassion, and empathy for people in crisis.
- Strong technology skills and the ability to keep pace and adapt to technological changes.
- High morals, ethics, and integrity.
Pre-employment Requirements
- Applicants will be tested for appropriate skills (details on our website).
- An enhanced security clearance and polygraph will be conducted.
- Applicants must be at least 3 years clear of any criminal activity, including drug use, as of the date the application is submitted.
- Successful applicants must provide proof of qualifications.
Note:
Responsibilities
Calgary 9-1-1 answers emergency and non-emergency calls and provides dispatch services for the Calgary Police Service, Calgary Fire Department, and several regional partners. We answer more than one million calls per year, making Calgary 9-1-1 one of the largest 9-1-1 centres in Canada. Before the Police arrive, before the Fire Department comes, 9-1-1 is there. As an Emergency Communications Officer (ECO) you will serve as the lifeline between people who desperately need help and the emergency services who can help them. Every shift is different and each call you take will be a new and exciting challenge. As the first of the first responders, you will perform meaningful work and will have the opportunity to help to make your community a better place to live. Primary duties include:
- Answer emergency and non-emergency calls for Police and Fire departments.
- Help callers and provide clear, concise instructions, and life-saving instructions when required.
- Create reports and other communications accurately and with concise details for the safety of officers.
- Relay information to dispatchers and appropriate services.
Term Of Appointment
Union: IBEW Local 254
Hours of Work: During training this position works a 40-hour work week for 9 weeks. Following training, this position works an average of 42 hours per week (4 days on, 4 days off) rotating between 2 day shifts (0600 - 1800) and 2 night shifts (1800 - 0600)
Days of Work: This position works rotating shift work in a 24/7 environment, including evenings, weekends, and statutory holidays.
How To Apply
Apply by February 20, 2024
Job ID #309194
Apply online at:
https://www-prd.calgary.ca/careers/911-recruitment.html