| Date Posted: | Jan 12, 2024 | |
| Closing Date: | Jan 28, 2024 | |
| Competition Number: | 50986 |
| Location: | Alberta | |
| Status: | Summer / Seasonal | |
| Number of Positions: | 36 |
Description
Alberta Parks is hiring seasonal Park Information Officers and Lead Information Officers in the Central Region for the 2024 camping season.
Information Officers and Lead Information Officers provide a front-line government contact for public campground registration, queries and comments related to travel in, and recreational use of Provincial Parks, Recreation Areas, Wildland Parks, Natural Areas and surrounding area.
This position's primary purpose is to provide exceptional front-line customer service in person, on the phone and through email to assist visitors, deliver information, problem solving issues and delivery of the Reserve Alberta Parks service for campgrounds.
The Lead Information Officer role focuses on higher level administrative and leadership tasks, scheduling, staff training, visitor concern management, on-site troubleshooting, retail inventory management, cash reconciliation, and reporting.
We are currently looking to hire:
• 11 Lead Information Officers
• 25 Information Officers
Locations:
Alberta Parks Central Region spans from BC to Saskatchewan across central Alberta and encompasses many Provincial Parks and Provincial Recreation Areas. Possible work locations include:
Aspen Beach, Carson-Pegasus, Crimson Lake, Dillberry Lake, Miquelon Lake, Pierre Grey’s Lakes, Pigeon Lake, Red Lodge, and William A. Switzer Provincial Parks
Qualifications
Lead Information Officer (Administrative Support 3)
• High school diploma and one year of related experience
Information Officer (Administrative Support 2)
• High school diploma
Additional requirements to be successful in this role:
• Strong written and verbal communications skills to clearly communicate with the public
• Available to work weekend and evening shifts during the season
• Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and Publisher)
• Customer service, retail and cash-handling experience and/or administration experience
Assets
• Previous supervisory or leadership experience for Lead Information Officers
• Post-secondary education
• Experience with Reserve.AlbertaParks.ca
• Familiarity with campground operations, and/or the area surrounding your park preferences
Responsibilities
Visitor Services Operations
• Understand reserve.albertaparks.ca functions to register campers, update visitor information, and process payments or refunds using the system
• Participate in all required visitor services operations, which may include: camper compliance, shower coin collection, retail services, group unit counts, and public information sharing
• Operate computer based point-of-sale terminals to perform retail of gift store products and services which include: firewood, concession items, and rentals
Administrative Duties
• Review and reconcile revenue for daily cash-outs and accurately enter date into Excel workbooks
• Respond to in-person and telephone/email requests for information on area amenities and recreational activities
Information Services
• Advise the public of the various rules, policies, and regulations that apply within a Provincial Park
• Stay up-to-date on relevant activities, special events, opportunities, and conditions (trails, water, fishing, etc.) to provide to the public
As the Lead Information Officer, primary duties include assisting with and performing AS2 duties in addition to some front-line administrative and supervisory tasks such as:
• Coordinate day-to-day tasks of the team and ensure daily procedures are followed
• Provide ongoing support to IOs through regular check-ins on progress, one-on-one training, and seasonal performance reviews - empower IOs to be independent in their roles by setting clear expectations and processes for decision-making
• Maintain and improve knowledge of relevant recreational and tourist opportunities to respond to in-person and telephone/email requests for information on recreational activities, facilities, public safety issues, tourism and travel opportunities and provide area orientation
• Support the distribution of information-based communications such as posters, brochures, program advertisements, throughout the park.
Pay Rate
$19.94 - $26.81 per hour
Hours Per Week
40
How To Apply
How to Apply: Candidates are required to apply for a job online. Please view our complete job ad online before applying by searching Information Officer on jobpostings.alberta.ca, or on our website at www.albertaparks.ca. Direct link: https://jobpostings.alberta.ca/job/Various-Central-Information-Officers/576388217/